I would like to return/exchange items
if you want to return a product, use our return portal to easily get a return label. the return cost of 4,99€ will be automatically deducted from your refund. If you paid your order via paypal, you can get the return costs back from paypal.
notes on returns:
please return the products properly packaged, unwashed, unworn (except for fitting) and in perfect condition, so that nothing stands in the way of a resale. we would hate having to throw away one of our beautiful Y★U products. goods that smell strongly (e.g. perfume, deodorant, smoke, ...) or are dirty (e.g. with make-up, ...) cannot be returned and we will need to charge you for them in this case. custom-made products (e.g. custom prints) can unfortunately also not be returned.
once the package has been processed by us, you will automatically get your money refunded to your original payment method.
the processing of a return can take up to 14 days.
if you would like to try a different size, please place a separate, new order. at this time, we cannot offer you a direct exchange.
you will be responsible for the cost of return shipping.
in case the return portal does not work or you would like to return your order with your own choice of return label, you can find here a return slip for returning your Y★U order. please download the form, fill it out accordingly and enclose it with your return so that we can properly process your return.
the goods must be returned within 30 days after delivery to the following address:
Youth United Apparel
if there are any defects in the delivered goods, please contact firstname.lastname@example.org with photos of the defects. we will then immediately take care of an uncomplicated exchange.